The New Dining Website
By now, I’m sure that everyone knows about the new dining system. We were told that this new ordering system would be faster and more efficient than the GET app. I wasn’t sure about this sentiment, but I tried to keep an open mind and remain optimistic. However, when I opened the new website on Wednesday, I realized that the new system was worse than I had imagined. It was not faster or more efficient. In fact, it felt like it took a hundred years to order.
First, I had to find the link to the website in my email. Then, I had to sign in with my school email address and password. Next, I had to find my order. Finally, I had to go to checkout, where I had to type in my email address and phone number before placing my order. Throughout this process, I had to select a million different options, and sometimes the website took a while to load. Honestly, with the amount of time that it took me to order, I would rather not eat.
What makes it even worse is that I went through all of that just to find out that the kitchen was too busy. I ordered two hours in advance. How can the kitchen be that busy? I could always order two hours in advance on the GET app.
Also, why can’t the website tell you that the kitchen’s too busy before you try to put your order in? You would think that maybe, after you were told that the kitchen was too busy, the website would save your order in your cart and let you change the time. But no, of course not. Instead, my order was deleted.
How is a website that allows you to place an order – but then tells you that the kitchen is too busy and deletes your order – efficient? When I was unable to order two hours in advance, I decided that I would place an order again and schedule it to be ready in five hours. This time, it worked…Oh, goody. When I was unable to order food for the time that I wanted it, I was annoyed, but not angry. But then, later, I tried to order coffee a couple of hours in advance, and again, I was told that the kitchen was too busy. This is when I got angry. If you want to mess with my food, that’s fine, but as soon as you mess with my coffee, that’s when we’re going to have some problems.
I’ll give the system the benefit of the doubt. Maybe the reason why it was so busy on Wednesday was because it was new and everyone wanted to test it out. However, this wouldn’t change the fact that the ordering process is unbelievably slow, and it doesn’t tell you that the place you’re ordering from is too busy until you have gone through the entire process. Also, the website quit working on the first day. That’s not a good sign.
The GET app was much faster, and it never deleted your order. If the kitchen was too busy, then you could just select a different time slot without having to put your entire order in again. To be honest, I’m not sure what was wrong with the GET app, (but I bet I can find out in the news section.) Whoever thought that the new website would be better than the app was horribly mistaken. But hey, at least we have Dana Dining Center.